appointment is subject to a pending contract decision and AusAID approval of the
JOB DESCRIPTION AND VACANCY NOTICE
Help Desk Manager
Health Resource Facility (HRF) and Asia Pacific Division, Health and
Director, AusAID Health Resource Facility
Responsible for the provision of core services to AusAID, including technical
management and coordination of the HRF Help Desk and assignments.
This position is based in Canberra, Australia. All applicants must have the
right to live and work in Australia. This is a limited tenure position until
August 2013 and is not intended to be a permanent position. There may be a
possibility of extension by mutual agreement.
Profile and Background
is a leading professional services organisation specialising in the health
sector working in low & middle-income countries. In collaboration with
international agencies & national governments, we work to advance health
systems, improve health outcomes and combat HIV & AIDS with a focus on the
poor. HLSP is working in association with IDSS (part of Aurecon) to manage the
Health Resource Facility (HRF).
The AusAID Health Resource Facility provides consultancy services
to AusAID in a broad range of areas including health systems development, human
resources for health, communicable diseases, maternal and child health and
HIV. Alongside responding to AusAID requests for technical expertise and
assistance, the HRF Help Desk also supports requests for technical advice,
briefings, knowledge analysis/synthesis, information and professional
The post-holder will be
a member of the HRF team and will be responsible for coordination and technical
management of the Help Desk
and the provision of HRF knowledge and professional development activities for
AusAID staff. The post holder will also be responsible for the technical
management of selected consultancy assignments commissioned through the HRF.
The key areas of work are as follows:
Technical Help Desk management. Activities include:
Provide guidance and support to HRF clients on accessing the Help
Desk Services and requesting HRF services.
Coordinate the work of the Help Desk, ensuring that the HRF
agrees terms of reference with clients, responds appropriately and delivers a
high quality product.
Undertake literature searches core, knowledge analysis/synthesis
work and other activities related to the HRF’s core services, in conjunction
with the HRF’s other technical staff.
Feed knowledge and experience gained through the core (Help Desk)
and non core services into HRF knowledge and professional development
activities, and AusAID policy and strategic thinking.
HRF knowledge and professional development services for AusAID
staff. Activities include:
Implementation of the HRF Knowledge and Professional Development
Plan, including providing services (in conjunction with the HRF’s other
technical staff), preparing TORs and sourcing appropriate expertise to deliver
activities where required.
Be proactive in integrating emerging sector issues, innovative
approaches and up to date knowledge into the HRF’s knowledge and professional
Supervise the progress of assignments and provide technical
oversight and management of HRF consultancy assignments related
to public health, health systems and policy. This work is supported by the HRF
operations team. Activities include:
Liaise with the client to reach a shared understanding of
requirements, including timelines for deliverables
If necessary assist the client with drafting or finalising ToRs.
Liaise with HLSP’s Consultancy Services Team and wider networks
to identify and source appropriate consultants
presented to AusAID
Brief/debrief consultants or arrange that an appropriate
technical briefing/debriefing takes place as necessary.
Provide technical backstopping for consultants during assignments
Ensuring quality-assurance of consultancy outputs, ensuring
adherence to TORs and inclusion of
and delivery of a high quality output to the client.
addition, all areas of work includes developing our network of contacts;
ensuring good client relations; awareness raising of the HRF; and liaison with
AusAID and other groups.
Any other tasks and responsibilities as agreed with the Director.
This job description reflects the present requirements of the post. As duties
and responsibilities change and develop the job description will be reviewed and
be subject to amendment in consultation with the post holder.
Special relationships and contacts
Establish and maintain good working relationships with other MM staff, all
clients and consultants in a way which demonstrates respect for their particular
roles and responsibilities. Developing and maintaining good working
relationships with AusAID is crucial.
Essential academic, professional qualifications and experience
Substantial experience in international health, including in one
or more of the following: public health, health systems, health economics,
access to medicines, health policy and aid effectiveness.
Good understanding of current development issues at international
and national levels, including aid management issues.
Experience of working and liaising with bilateral and
multilateral funding agencies, UN organisations, Global Health partnerships and
/ or Non-Governmental organisations.
Management and coordination experience, including management of
resources, knowledge and information.
Essential personal attributes/skills
Well organised with good time management and organisational
skills. A good “starter-finisher” with a positive ‘can do’ approach.
Good communication skills in the English language (verbal and
Excellent interpersonal skills
Motivated to engage actively in own continued learning and
academic, professional qualifications and experience
Higher degree in public health, health policy and systems, or
Experience or familiarity with the Asia Pacific region, with a
good understanding of regional health and HIV issues
Knowledge and experience of AusAID policy, processes and
procedures, especially at country level and including the ability to
constructively interact with AusAID staff.
Personal networks and credibility in the development field in
Additional language skills
full job description and person specification please visit our website at
and search openings using the job reference 4914BR.
To apply, please use the ‘Apply now’ link and upload your CV and
a covering letter. The cover letter should highlight where your skills and
experience match the job description and the required criteria.
closing date for receipt of applications is 31st August 2011.
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