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Program Manager, Human Capital Center

Grameen Foundation USA
Location: Washington, DC, USA
Last Date: May 22, 2011
Email:  (Reference:

Position Title: Program Manager, Human Capital Center
Program: Human Capital Center
Location: Washington, DC
Status: Full-time, project-based (1 years)
FLSA: Exempt
Date: April 1, 2011


Grameen Foundation USA, a global nonprofit organization, helps the world’s poorest people lift themselves out of poverty by providing access to financing, technology solutions and management strategies to the local organizations that serve them. It also develops mobile phone-based solutions that address “information poverty” among the poor by providing tools, information and services in the fields of health, agriculture, financial services and livelihood creation.

The Human Capital Center (HCC) is an initiative of Grameen Foundation USA (GF) that is focused on helping microfinance institutions align their human capital management (HCM) practices with overall business strategy and achieve sustainable growth, maximize the value of their human capital and reach greater numbers of the world’s poorest. Through raising awareness, developing strategic solutions and scaling through others, the HCC hopes to influence sector-wide people practices.

The HCC works with mission-driven MFIs to help them adopt strategic human capital management practices that are focused on increasing employee commitment and effectiveness, especially in the context of client protection. This is especially critical in light of challenges the microfinance sector faces in certain geographies, including explosive growth, heightened competition in some markets, and increasing commercialization.

Job Summary:

The Program Manager, Human Capital Center will be responsible for leadership, management and strategic oversight of assigned HCC activities, as well as serve as the program’s budget manager. The Program Manager will advance HCC operations and ensure they achieve social impact, market traction, and financial sustainability. He/she will work with other leaders and staff on the global HCC team and within GF to develop and implement strategic solutions for both regional and global projects.

The ideal candidate for this role is an experienced human resources leader with extensive experience in building valued, strategic HCM functions, a deep commitment to Grameen Foundation’s social mission, strong startup mentality and agility to adapt to changing business needs and do whatever is needed to get the job done.

Reporting and relationships:

Reports to the Director, Human Capital Center.

Availability and Location:

The Program Manager will be based in Washington, DC. This individual will need to be available to work across different time zones and flexible to work occasionally in field conditions in the developing world. This individual is expected to work a typical 37.5 hour workweek plus whatever additional hours are necessary to get the job done. The position will require up to 25% international travel.

Essential Job Functions:

Advance the HCC

• Deliver world-class HCM consulting to enhance core HCC solutions and support implementation and sustainability of organization-wide change
• Own and deliver social impact and sustainability
• Drive exceptional client satisfaction
• Maintain strong knowledge of best practices and current developments in the HCM area
• Maintain strong knowledge of latest MF industry developments
• Develop and maintain relationships with MFIs and other industry players
• Assist in the development and tracking of all HCC metrics
• Develop case studies, white papers, blog posts to advance strategic HCM practice
• Participate in GF and industry conferences
• Assist in cross selling other GF products and services
Program Management
• Source and manage relationships with external HCC resources as required
• Create annual operating plans and associated operating budgets for assigned projects and areas
• Develop HCC materials for GF external affairs department as required
• Supervise the Atlas Fellow volunteer
Project Management
• Manage all assigned HCC projects, including resource identification and allocation, and project measurement
• Manage and direct volunteer efforts on assigned projects
• Manage development and pilots for assigned HCC products and services
• Conduct field pilots and direct implementations as needed

Deep Domain Knowledge
• Research existing HCM products and services within and outside the MF industry
• Maintain strong knowledge of best practices and current developments in the HCM area
• Maintain strong knowledge of latest MF industry developments, especially in assigned region(s)
• Maintain working knowledge of HC regulations in assigned region(s)
• Perform other duties as assigned

Required Knowledge, Skills, and Abilities:

• Deep commitment to eradication of poverty and alignment with Grameen Foundation’s mission
• Must be fluent in English; additional fluency in Spanish strongly preferred
• Strong oral and written communication skills including English grammar, spelling, and punctuation
• Strong interpersonal skills to interact successfully with a variety of personalities and situations requiring tact, judgment, and poise
• Ability to work on a collaborative basis across the organization
• Organizational and planning skills to prioritize and meet deadlines, work on multiple projects simultaneously, work well under pressure and with minimal supervision
• Maintains contact in professional organizations and in the HCM field to exchange knowledge and enhance GF’s positive public image
• Exceptional analytical and problem solving skills; able to apply independent judgment, discretion and initiative to address problems and develop solutions
• Maintain high level of confidentiality
• Maintain personal and professional development to meet the current and potential changing needs of the job
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job

Education and Experience:
• Bachelor’s degree from an accredited four-year college or university with a degree in human resources, psychology, communications, business, public administration or related field
• A minimum of 7-10 years of professional experience in at least two human resources domains (e.g. talent acquisition and management, learning &development, rewards, HR planning), with experience in learning & development preferred
• Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
Computer and/or Technical Skills:

• Strong working knowledge of MS Office suite, including Word, PowerPoint, Excel and Outlook , and familiarity with project management software
• Experience using social networking platforms

Physical and Environmental Conditions:

This position does not require unusual demands for physical effort. This position may occasionally require physical effort to lift and transport boxes weighing no more than 50 pounds.

Office work environment involves everyday risks or discomforts that require normal safety precautions typical of places such as offices, meeting or training rooms, residences, or commercial vehicles; e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations and traffic signals.

Additional Comment:

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made in appropriate circumstances to enable qualified individuals with disabilities to perform the essential functions of this job.

Interested candidates please go to to apply.

No Calls Please.


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