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 Evaluators: Assessing quality and impact of a capacity building programme for caregivers
 SANJOG Bangladesh

 Location: Bangladesh and West Bengal, India
 Last Date: August 14, 2011



Groupe Developpement (now renamed as ‘Acting for Life’ ( ), an international child protection agency, hereby invites practitioners in the domains of mental health, psychosocial care and caregiving, for an evaluation of a capacity building programme for caregivers who work with children and adolescents. Organisations or consultancy firms with relevant experience may also send their expression of interest. The evaluation will be carried out between August and September 2011.

Programme description:  

The capacity building programme for caregivers was designed to suit the needs of frontline social workers and caregivers who work with children in institutions (shelter homes, drop in centres). The programme aimed to build skills and capacities in them to work with groups of children effectively and thereby strengthen the system in which they work. 

The programme is based on the premise that capacity building programmes of caregivers cannot be restricted to skills building alone. Given that caregiving is an undervalued role and job in the larger context and within the context of NGOs, caregivers also lie in the bottom of the pyramid is the system lacking in identity, esteem of the job role and therefore in selves, the programme speculates that much of the stress borne by caregivers as a result of their jobs and also their personal lives are reflected in the nature of engagement with children and adolescents they work with. Hence, the programme integrates work with the self and their relationship with the context (the children the work with, the systems in which they work). The assumption held by the programme is that this process will lead to better alignment of organizational processes and mission which is imperative in order to reach the goal on quality institutional care.  

The content of the trainings therefore includes: (a) Building empathy amongst caregivers (b) Helping caregivers recognise their roles and understand role boundaries (c) Skills training enabling sensitive handling of children by caregivers (d) Acquiring skills for effective communication and (e) Stress management. The methodology of the trainings included: (a) experiential learning through structured exercises and simulations (b) A participatory facilitation style and (c) A ‘within to without’ direction of the sessions (from cognitive sharing of experiences & understanding of issues to emotive exploration of experiences and catharsis, followed by new realizations from within and finally leading to skills training to improve newly identified areas of improvement.  There is a resource manual for the training – which offers a guideline and structure, but which allows flexibility and adaptation to suit the group needs. 

The programme was designed in 2004 and being implemented since then in India, Bangladesh and later Nepal. A resource pool of 14 trainers (mental health professionals) has been created in India and Bangladesh to build sustainability of the programme and broaden its reach and capacity.   

In Bangladesh, the programme under this project period (2009 - 2011) created a resource base of trainers in Bangladesh. This was to build sustainability of the programme in Bangladesh. Also, there were trainings conducted with caregivers from 5 NGOs working with various groups of children and adolescents. These NGOs (or the programmes) are based in Dhaka, Rajshahi, Jessore, Khulna and Barisal.  Caregivers who have attended the trainings are those who work directly with children (social workers, community workers, counsellors, teachers) as well as those who work for management and maintenance of the system (shelter homes, drop in centres) and play various roles (programme coordinators, home mothers, centre in-charges, cooks, guards). In order to strengthen monitoring of caregiving in NGOs, the programme introduced a monitoring tool (Mental Health Care Committees) comprising of caregivers and organisations’ management, which was to be adopted and functionalised by participating NGOs.  

Concurrently, the programme has also been implemented in India with similar objectives and tasks (training of trainers to build the resource group, implementing trainings, introduction of the MHCC’s to organisations for monitoring of caregiving) etc.    

Evaluation Objectives: 

The objective of this evaluation is to take assess how the programme delivery and impact is aligned with its objectives, analyse the processes and its relevance to its objectives. This may lead to modification and/or addition/ deletion in content, and its methodology. Specifically, the evaluation needs to: 

1.      Assess impact of the training on the participants, identify in what ways they have experienced the benefits of the training, how this may have affected their roles and their responses to their context. 

2.      Assess the effectiveness of training of trainers that was conducted to equip the trainers in Bangladesh.

3.      Assess the effect and impact of the programme on the organisations who participated in the programme (from where the participants were nominated for the training).

4.      Compare the impact of the programme between Bangladesh and India and identify divergences, differences and its implications: Given this programme has also been implemented concurrently in India, the evaluation needs to compare the experiences. Therefore, the evaluation would not only be restricted to Bangladesh but to India as well.


1.      Geographically, the evaluation will be conducted in Bangladesh (Dhaka, Khulna, Barisal, Jessore and Tangail) and India (West Bengal).

2.      The evaluation will need to ensure the participation of all the different stakeholders involved in the programme – the designers/developers of the programme, the resource group of trainers (who participated in the training of trainers), at least 40% of the participants trained (Caregivers), the management of the NGOs and a sample of children and adolescents living in the various institutions under the care of these organizations.

3.      In depth interviews with the participants, group discussions and other tools and methods may be used to gather feedback and recommendations. The report must include qualitative and quantitative data.

4.      The evaluation must cover all 5 NGOs in Bangladesh and a sample number of NGOs (another 5) in West Bengal. The evaluation must identify differences in the implementation and effectiveness of the programme amongst the various participating organizations and the sustainability therein.

5.      The evaluation must review the resource kit as well as gather feedback from users on the tools in the kit.

6.      At the end of the field work, a one day consultation may be organised by Groupe Developpement to bring the partners and the programme team together, with key stakeholders where the evaluators would be required to share their preliminary impressions and findings. In case it is not possible for the children or other stakeholders to attend this consultation, the partners and Groupe Developpement would take the responsibility of sharing the findings with children and other stakeholders.  


The evaluators would be required to submit all instruments and data collection tools that they would have developed prior to the commencement of the field work. Anonymity of respondents may be respected and this would depend on the consent of the respondents and discretion and judgement of the evaluators. At least one draft report would have to be submitted to seek comments, clarifications before submission of the final report. 

While travel, accommodation and other expenses will be borne by Groupe Developpement, evaluators would be required to coordinate their travel and other logistics with the project partners. The project coordinator of each organisation will assist you with information and coordination of your travel and other logistics.  

Evaluation team:

The evaluation team will comprise of two people, with backgrounds of mental health and programme evaluation. One of the evaluators should preferably be a Bangladeshi national. Both evaluators should preferably be conversant in Bengali given the fact that most caregivers may not be fluent in English.  


The evaluation must be conducted between 15th September and and 15th October 2011. The real time for the evaluation is twenty days: 2 days for review of documents and reports, reports and other documents, 15 days for field work and 3 days for reporting.    

If this evaluation study interests you, please send an expression of interest with your CV, specifying relevant professional experience and technical expertise to: Sabir Ahamed (, Sadia Nasrin (, Uma Chatterjee (  and Lisha Dey( by 14th August, 2011. Also mention your regular consultancy fees that you expect for this assignment.


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