Overseas Processing Entity (OPE) Director
Church World Service
Location: Nairobi, Kenya
Last Date: January 31, 2011
Email: email@example.com (Reference:
Church World Service, Inc.
Position Opening Announcement
Processing Entity (OPE) Director
Director, Immigration and Refugee Program
Immigration and Refugee Program
11 – Starting annual salary $60,000
Send Resume to:
Church World Service
Office of Human Resources – KWL
P.O. Box 968
Elkhart, IN 46515
or fax to 574/266-0087
or e-mail to
Received by January 31, 2011
The OPE Director is responsible for the management of the Church
World Service/Overseas Processing Entity (CWS/OPE) Nairobi office, which
conducts case processing for eligible refugees throughout Sub-Saharan Africa for
the US Refugee Admissions Program (USRAP). CWS administers OPE-Nairobi on the
basis of a cooperative agreement with the US Department of State, as part of its
Immigration and Refugee Program.
In 2011, OPE-Nairobi expects to process cases for approximately
24,000 refugee applicants in 40 countries, largely through the deployment of
caseworker teams from Nairobi to refugee camps and other case processing sites
throughout sub-Saharan Africa. The OPE Director is responsible for the
oversight of a 200-person staff and for working closely with US Government
officials and intergovernmental partner agencies to coordinate all aspects of
refugee admissions to the US from the region.
Masters Degree in International Relations, Business Management,
Public Administration, Migration Studies or another relevant field is preferred
Minimum of 3 years management experience with an international
organization, preferably focused on refugee case processing or other aspects of
Knowledge of oversees refugee case processing, including the
management of electronic data via WRAPS, is highly desirable
Demonstrated ability to manage a large and diverse operational
program, and to balance the competing needs and demands of different partner
Experience ensuring compliance with government-funded projects
and knowledge of US federal government contract regulations.
Demonstrated ability to analyze budget data and financial
reports, and to ensure cost-effective program implementation
Experience in managing a large and diverse staff,
ability to lead teams in a multi-cultural environment
Experience with staff performance management and
Proven leadership and decision-making skills
Strong verbal and written communication skills
Demonstrated organizational skills, as well as strong analytical
and problem solving skills.
Ability to maintain confidential information.
Ability to maintain high performance standards and attention to
Ability to conduct oneself in a professional manner and to
represent the best interests of OPE-Nairobi and CWS.
Core Functions and Responsibilities:
Representation and External Relations
Maintain regular communication with US Refugee Coordinators in
East and West Africa regarding the status of OPE-Nairobi case processing
Maintain collaborative and productive working relationships with
USRAP partners, including US Citizenship and Immigration Services (USCIS), the
United Nations High Commissioner for Refugees (UNHCR) and the International
Organization for Migration (IOM).
Oversee OPE staff members’ communications with counterparts in
PRM, CIS, UNHCR and IOM.
Conduct periodic work travel to maintain strong relations with
partners’ regional offices in West, Central and Southern Africa.
Serve as point of contact with Kenyan counsel for all legal
matters affecting OPE-Nairobi.
Maintain regular contact with CWS Africa regional office in
Nairobi and other CWS staff
Management and Supervision
Ensure efficient and cost-effective implementation of the
Cooperative Agreement between CWS and the State Department’s Bureau of
Population, Refugees and Migration (PRM) to administer OPE-Nairobi and ensure
that case processing targets for Africa are met.
Provide leadership and overall management to the OPE-Nairobi work
units – Administration, Operations, Data Integrity, Cultural Orientation, and
Staff Safety and Security – and directly supervise the five staff members
heading these units.
Lead senior management team meetings, and ensure effective
communication across OPE units and between supervisors and their staffs.
Ensure working culture that values attention to detail,
innovation in practices, and responsiveness to refugee clients, funders and
Chair the CWS/OPE Nairobi Safety and Security Management Team
and lead responses to security or emergency health crises that may arise, in
conjunction with the OPE Staff Security Coordinator, OPE Human Resources Manager
and CWS headquarters office
Communicate regularly with CWS headquarters in New York,
including through regular written reports and updates.
Participate in CWS Immigration and Refugee Program (IRP)
Leadership team activities, including a monthly conference call.
Provide effective leadership to refugee case processing
activities, including through identifying strategies to efficiently move cases
forward through the OPE process and integrate these into OPE-Nairobi practices.
Provide guidance to Operations staff on setting priorities in
case processing, including analysis of refugee case pipelines.
Identify challenges to achieving case processing targets as they
arise and, in conjunction with PRM and other operational partners, identify and
implement timely responses.
Ensure the timely and effective implementation of case processing
guidance, including oversight to the review and revision of standard operating
Working with the Data Integrity Coordinator, ensure a high
quality of case processing data and accurate and timely reporting, as well as a
strong working relationship with the Refugee Processing Center (RPC).
Ensure that there is effective coordination between the
Operations, Data Integrity and Human Resources units in identifying staff
training needs in case processing, and developing training activities that
respond to these needs.
Participate in monthly conference calls with PRM and CIS on the
Africa refugee admissions program.
Provide guidance to Cultural Orientation program, including pilot
overseas ESL activities, and ensure a strong continuum between overseas and
domestic cultural orientation for resettling refugees
Administration and Budget
Establish budget parameters and, working with the Deputy Director
for Administration, lead staff in developing and monitoring unit budgets.
Provide leadership to ensure good stewardship of financial
resources and OPE assets, including through participation in annual financial
Ensure that administrative policies support the accountability,
transparency, and efficiency of OPE-Nairobi, and are in compliance with the
Cooperative Agreement, relevant OMB Circulars, and PRM and CWS policies.
Ensure that OPE-Nairobi has a robust strategy for using
information technology to increase the efficiency and effectiveness of its work
across the organization.
Working with the Human Resources Manager, ensure that OPE-Nairobi
employs innovate and effective approaches that ensure high performance and
well-being among the staff.
Demonstrate “transparency of information” by articulating program
strategies, priorities, standards and expectations to staff and stakeholders.
Communicate by example a personal commitment to CWS/OPE values. Supervise and
evaluate the quality of communications within a program or department.
Represent CWS/OPE in varied forums, effectively interpreting its mission, values
and programs and inspiring audiences to support its work. Understand the
importance of good media relations and demonstrate comfort and confidence in
communicating with media representatives. Conduct negotiations with local
stakeholders with integrity and sensitivity, ensuring all relevant information
is clearly communicated and documented. Provide critical insight, perspective
Manage relationships with stakeholders and work within their
structure to identify programmatic linkages, plan and implement services and
activities, and coordinate resolutions to problems. Identify potential
constituents with whom to build relationships and flesh out details of those
relationships within the context of CWS/OPE’s mission, values and policies.
Participate in developing recommendations and implementing policies governing
relations with stakeholders. Resolve issues of concern to maintain effective
Has a strengthened understanding of the faith-based nature of CWS
and is able to articulate that nature to varied audiences. Knows “broad stroke”
information about OPE programs and services, where to find more detailed
information and how programs and services intersect. Comprehensive knowledge of
a particular field and able to use that knowledge in planning and implementing
programs. Demonstrate knowledge of how faith-based organizations are governed
and use that knowledge to build support from CWS leadership. Demonstrate
knowledge of effective business management practices. Assure CWS/OPE mission
and values are not compromised in achievement of goals and priorities. Evaluate
staff skills, abilities and knowledge and identify opportunities to advance
their development. Keep up to date with “best practices” and establish or adapt
procedures that balance business performance with CWS’s ministry and values.
Model creative and effective use of technology.
Communicate and model
CWS/OPE’s mission, values and priorities to staff and stakeholders. Share
changes in priorities with staff and stakeholders, providing guidance to assist
them in responding effectively. Delegate work among staff and hold them
accountable for meeting deadlines. Instill pride in meeting work standards
among staff. Accept personal responsibility for the work performed by others.
Manage and evaluate staff, program and budget, making any changes necessary to
achieve goals. Enable and empower staff to take initiative and be creative.
Manage the planning and implementation of CWS/OPE’s vision and program goals.
Identify problems that
undermine the effectiveness of a program. Identify and implement workable
solutions for program-wide problems, considering the costs, benefits and
potential consequences to CWS/OPE. Manage and provide the resources necessary
to resolve problems within the program or department. Promote staff involvement
with and accountability for problem solving as a means to increase staff and
Program Planning and Management:
Manage the development, implementation and evaluation of program
activities, establishing budget, implementation steps and time frames. Assure
staff understand their roles in supporting program goals and CWS’s strategic
plan. Establish standards and expectations for performing work activities and
assure the quality of work produced. Lead the gathering and analysis of
information from internal and external stakeholders. Make time-sensitive
decisions affecting outcomes of program activities. Build consensus with
colleagues, stakeholders and management in support of new initiatives.
Successfully manage multiple projects simultaneously. Invite critical analysis
and perspectives from stakeholders and act on their recommendations to improve
Resource Building and Stewardship:
Plan budget needed for program activities. Manage relationships
with partners to assure continued support. Develop opportunities to build
support for CWS/OPE among new partners. Manage staff and systems to make sure
resources are used effectively. Promote CWS/OPE’s mission, programs and
services and inspire people to support them. Interpret CWS/OPE’s policies on
stewardship and accountability for its resources to the public.
expertise to the work performed by the team. Promote effective interactions
among team members and facilitate group discussion. Establish clear
expectations regarding team work assignments and assist staff in balancing
priorities. Network with other teams to discuss activities and make decisions
on goals and activities that may intersect. Negotiate issues that cause
conflicts within the team to support effective team functioning. Evaluate team
results and individual team member performance, identifying needs and providing
opportunities for improvement or enhancing team skills. Produce reports
detailing results achieved. Provide critical insight and feedback to teams to
enhance performance and results.
Strong organizational, diplomatic and priority-setting skills are
needed to provide oversight of the OPE-Nairobi program and staff. Strong oral
and written communication skills. Ability to work as part of a team. Experience
in working under pressure.
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