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Roster Officer, International Response and Operations

American Red Cross
Location: Washington DC, USA

The American Red Cross seeks a Roster Officer to oversee the International Disaster Response (IDR) Roster of over 100 individuals. The incumbent will be responsible for the planning and coordination of recruitment, training, deployment, management and retention of emergency related short term staffing in international disasters. The Roster Officer will work closely with the members of the roster and several other units within the American and international Red Cross partners. While the majority of the roster members will be volunteers and solely managed by the Roster Manager, those who are compensated will be coordinated with the Human Resources Department.. We are seeking candidates with a wide range of communication, representation, and management skills to join a team working in a dynamic, highly collaborative, and service focused environment which requires a high level of multi-tasking, flexibility, initiative, collaboration and a creative approach to work as well as availability outside of traditional office hours, including weekends and holidays.

Responsibilities Include:

Review emergency field personnel strategy in light of American and international Red Cross needs and technical sectors
With Human Resources, contribute to development ofX innovative comprehensive strategy including recruitment, retention, and alternative compensation plans for short term personnel based on Red Cross policies and emerging industry best practices
Identify and manage internal financial resources and work with Development to seek opportunities for external donor support

Expand recruitment base including American Red Cross chapters, public and private sector professional and academic resources for roster members
Coordinate with Human Resources Department on recruitment and compensation models for portion of roster members

Training, Skill Building:
Identify and coordinate disaster management skill building opportunities through existing domestic and international Red Cross and external providers
Develop and manage annual roster training plan including annual schedule, budget, coordination of recruitment and participant selection, content management, administration and partial facilitation
Implement and expand development opportunities for roster members at National Headquarters and international Red Cross operations and support environments
Manage International Disaster Response intern and surge capacity recruitment and in office support

Roster Management:
With Human Resources, help develop systems for recruitment, deployment and retention in line with various American Red Cross, International Federation and ICRC emergency personnel systems
Initiate and respond to frequent communications with roster members via phone, email and online network neighborhood and quarterly newsletter
Develop and maintain international roster development and performance management system
With Program Assistant, ensure collection of electronic and hard copy information required for roster members, including member profiles, trainings and deployments, annual renewal and monthly on-call roster management

Operational Deployments:
With Program Assistant, manage and ensure all aspects of emergency deployments including receiving alerts, coordination of personnel selection, pre deployment information and briefings, domestic and international travel arrangements, financial support mechanisms, in country arrival and post assignment close out
Maintain, update and disseminate Disaster Response Standard Operating Procedures for personnel deployments and returns

As appropriate, represent American Red Cross interests and/or participate in related international training, disaster management skill building, and humanitarian emergency personnel management forums as well as domestic Red Cross Disaster Services Human Resources (DSHR)

Bachelors degree required (Masters preferred) in related field [IS3]
Minimum 5 years of professional experience in related field including experience in the public and/or private sector as well as experience or interest in international development, emergency contexts and/or disaster management.
Outstanding information management, written, verbal facilitation, diplomatic and interpersonal communication skills
Ability to manage and/or coordinate various human resource, training and support needs for a wide variety of personnel profiles and operational needs.
Demonstrated experience with recruitment, human resource/work force planning, skill development and training facilitation are also preferred.
Experience or interest in volunteer management preferred
Desire to work in collaborative team environment
Ability to manage projects, prioritize, multi-task, meet deadlines, and communicate effectively in a fast moving high pressure and dynamic environment
Regular availability outside of traditional office hours, including weekends and holidays to meet unpredictable business needs
Moderate amount of domestic and international business travel anticipated annually (up to 15%)

Apply at: 

The American Red Cross is an Equal Opportunity/Affirmative Action Employer


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