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Knowledge Management Officer
International Federation of Red Cross and Red Crescent Societies

Location: New Delhi
Last Date: September 18, 2011

WANTED: A born networker and communicator to bring ‘Knowledge Management’ to life.  Experienced in disaster management you are comfortable in the latest technologies and modes of sharing knowledge.  With these skills you will add great value to this South Asia focussed team.”

Job Description

Position Title:

Knowledge Management Officer – IFRC, South Asia Regional Delegation

Reporting to: 

Regional Disaster Management Coordinator, IFRC, South Asia Regional Delegation


The Knowledge Management Officer will be responsible for facilitating, with the appropriate use of available technology, the identification and documentation of lessons and best practice, and the sharing and dissemination of knowledge and experience for the benefit of the Movement in disaster management (DM).   

The role holder will engage with and advocate to regional, zonal and global networks.  She/he will maintain an overview of the key DM needs and capacities; and of the main activities and available resources of Red Cross Red Crescent Movement actors and external organisations. She/he will coordinate with other Red Cross Red Crescent and external actors concerning DM activities and initiatives in the region.  In addition, she/he will establish and maintain DM communities of practice[1] for the region that will help DM practitioners to support and encourage each other and to stay up-to-date with current initiatives and issues.  Where appropriate she/he will advise National Societies on how best to contribute to, and utilize, knowledge management processes.  Overall, the Knowledge Management Officer will facilitate the awareness raising of knowledge and experience from across the region, and the world, that will directly benefit the National Societies of the region. 

DM knowledge in the region needs to be fresh, relevant, up-to-date and accessible.  This requires the dedicated attention of the Knowledge Management Officer to achieve this, though the expectation is that all members of the regional DM team will contribute.  The ultimate demonstration of the success of this role will be the extent to which DM practitioners in the region remain engaged in knowledge sharing mechanisms and the extent to which they utilize shared knowledge in improving their own programmes. 

The Knowledge Management Officer will work closely with respective country delegations, National Societies, Partner National Societies, the other members of the regional DM team and the wider IFRC DM network to identify the opportunities for beneficial exchange of knowledge.  She/he will do so by combining a background understanding of DM, including disaster risk reduction, with experience in the latest communication and knowledge management tools, and their skills in proactive networking and in creating and sustaining communities of practice. 



The IFRC South Asia region consists of seven countries with a National Society (Afghanistan; Bangladesh; India; Maldives; Nepal; Pakistan; Sri Lanka) and one without (Bhutan). 

The SARD Disaster Management (DM) team exists to provide technical advisory support that enables National Societies to deliver on their S2020 aligned DM goals for the benefit of the vulnerable communities they serve.  This is focused in two main areas: 1) strengthening community resilience through community-based disaster risk reduction which incorporates climate change adaptation and 2) organisational disaster preparedness through building local, national and regional capacities. 

This technical support is aimed at the country level, engaging at an in-depth level with individual National Societies in helping them deliver genuine impact at the vulnerable community level for disaster risk reduction and delivery efficient and effective disaster responses.  A collaborative approach to addressing these issues with interested stakeholders, especially Partner National Societies, will be utilised to maximise available technical resources.  National Societies need dedicated support that is closely aligned with their priorities.  They also look to the regional delegation to fulfil a knowledge management and coordination function that supports the improved quality, and raised profile, of their work. Finally the National Societies require assistance in the management of the Regional Disaster Response Team system in South Asia. 

This role is a critical part in equipping the regional delegation with the necessary capacity to deliver on these commitments. 

Specific Duties, Responsibilities and Accountabilities

Knowledge Identification

1.    Liaise with National Societies, Country Delegations and Partner National Societies to identify and document lessons and best practice

2.    Liaise with key technical resources, both internal and external, to identify current initiatives, learning and best practice that will be of use to the National Societies. Resources include the Asia Pacific Disaster Management Unit; the technical IFRC resource centres such as the Climate Change Centre and the Livelihoods Resource Centre; beneficiary communications work by Communications colleagues; Cash Learning Partnership (CALP)

3.    Maintain links, and engage (at the direction of the regional Disaster Management Coordinator) with regional external bodies such as INGOs, intergovernmental organisations (e.g. SAARC), and academic institutions for the purpose of sharing and bringing in useful knowledge

4.    Maintain a regional overview mapping of key DM needs and capacities, together with the activities and available resources of RCRC Movement actors and external organisations

5.    Attend internal and external meetings, conferences or other public activities and provide appropriate feedback or reports where necessary

6.    Work with members of the DM network and other relevant colleagues in south Asia who have attended external meetings and conferences to capture and disseminate resulting key messages and actions

7.    Liaise with National Societies, Country Delegations and Partner National Societies to identify, document and promote success stories both within the region and externally to the region and the Red Cross Red Crescent Movement 

Knowledge Sharing

8.    Utilise existing IFRC knowledge management platforms to share lessons and best practice and ensure that the content of these is kept fresh, up-to-date and relevant to the users

9.    Ensure that lessons identified are communicated in a form that is applicable for other actors

10.  Encourage the active engagement of staff and volunteers in the knowledge management platforms

11.  Identify and maximise opportunities to apply shared knowledge in other or new contexts

12.  Establish and maintain a DM community of practice in South Asia

13.  Link the south Asian community of practice with the wider global IFRC Community of Practice.

14.  Highlight to key stakeholders, including colleagues in the regional delegation, opportunities for coordination and collaboration

15.  Utilise knowledge and case studies to contribute to advocacy and representation work by the National Societies and the Federation, especially in collaboration with Humanitarian Diplomacy initiatives

16.  Provide advisory support to individual National Societies and Country Delegations on how best to contribute to, and utilize, knowledge management processes 


Duties Applicable to All Staff

1.    Work towards the achievement of overall Secretariat goals through effective managerial and lateral relations and teamwork

2.    Produce required reporting against impact indicators

3.    Ensure understanding of roles, responsibilities, lateral relationships and accountabilities

4.    Perform other work related duties and responsibilities as may be assigned by the line manager

5.    Prepare and deliver presentations and attend events as required for learning, fundraising, communication and training purposes to staff, volunteers, delegates, external organisations, the media and the public

6.    Ensure promotion and adherence to Code of Conduct, Sphere Standards and Principles and rules for disaster relief and any such standards subscribed to by the Federation 

Lateral Relationships

1.    Establish and ensure effective working relationships with the other members of the regional and country delegations.

2.    Ensure effective working relationships with National Society counterparts and leadership.

3.    Ensure effective working relationships with technical and service departments at Asia Pacific and Geneva Secretariat level. 

Person Specification


Required - Degree level (or equivalent qualification) in Disaster Management, International Development, Business Studies, Marketing, Communications or other relevant subject

Preferred- Post-graduate level (or equivalent qualification) in International Development, Climate Change, Disaster Management, Risk Reduction, Marketing, Business Administration, Communications, Knowledge Management


Required- Demonstrable experience in disaster management and / or disaster risk reduction

Required- Proven experience in building relationships and proactively networking with others

Required- Demonstrable experience in utilising knowledge management technologies and tools

Preferred- Working experience in more than one South Asia country

Preferred- Proven experience of working in partnership with, and building capacity of, local organisations

Preferred- Experience of working with communities of practice.

Preferred- Red Cross and Red Crescent Movement experience

Knowledge / Technical Skills

Required- Demonstrable understanding of the issues and complexities of DM / DRR programming

Preferred- Knowledge of climate change adaptation

Preferred- Knowledge of latest innovation and best practice initiatives in the DM sector

Required- Skilled in building and maintaining key stakeholder relationships both internally and externally, including the ability to effectively persuade colleagues to adopt new approaches

Preferred- Demonstrated skill in external representation with actors in the disaster management sector.

Required- Knowledge of latest KM technologies and social networking tools

Required- Excellent contextual research and analytical skills together with ability to summarise complex information clearly and concisely  for a variety of audiences

Required- Ability to communicate and present to a variety of audiences

Required- Proven skills in writing articles and reports

Required- Self-supporting in IT (Windows, spreadsheets, word processing, internet, etc.)

Required- Fluency in spoken and written English 

Preferred- Competence in local south Asian languages

Personal Competences

Required- Strong commitment to upholding the Fundamental Principles of the Red Cross and Red Crescent Movement

Required- Cross cultural sensitivity and ability to interact well with diverse groups of people and multiple teams

Required- Excellent communication and interpersonal skills

Required- Good influencing, tact, negotiating and networking skills

Required- Ability to build partnerships and alliances, both inside and outside the organisation

Required- Ability to manage/respond well to change and to work well under stress and/or time pressure

Required- Demonstrate flexibility and open mindedness with innovative and creative thinking

Required- Focus on results and accountability

Special Circumstances

Required- Ability to undertake overseas travel and work when required

[1] A community of practice is defined as a group of people who share an interest and/or a profession and can be created specifically with the goal of gaining knowledge related to their field. It is through the process of sharing information and experiences with the group that the members learn from each other, and have an opportunity to develop themselves personally and professionally.  It is envisaged that a south Asian community of practice will exist mainly online, such as within discussion boards or newsgroups. ‘Lave and Wenger, 1991’

      All applicants should apply by emailing a cover letter explaining in detail why they think they are suitable for this post, together with a full curriculum vitae, two names or letters of reference and email these at  . Only shortlisted candidates will be contacted.  Previous candidates need not apply.



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