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Director, Global Human Resources

Location: Washington, DC
Last Date: January 5, 2011



Director, Global Human Resources




Chief Executive Officer


Washington, DC

Effective Date:


 Pact values and supports a diverse work environment.   

Position Summary:  The Director, Global Human Resources (Director, GHR) is responsible for the implementation, development and maintenance of all Pact human resources systems, programs, policies and procedures. The Director, GHR serves as part of the Pact management team and works as a strategic partner with executive leadership and department managers. Building Pactís human resources capacity globally , the Director, GHR will lead efforts to provide ongoing human resources support to Pact country offices for policy implementation and standardization across offices. The Director, GHR will manage a small human resources staff and supervise external consultants providing human resources support.  

 Core Values: Pact employees embrace the following core values as representatives of the institution: 

            all people have a right to participate in decisions affecting their lives

            gender equity is mandatory for social transformation

            resources are allocated in a transparent manner, guided by accountability to our clients and Pactís role as steward of resources intended for the poor

            diversity in background, gender and age strengthen our capacity to be wise managers of public and private funds

            teamwork and collaboration shape our day-to-day working relationships

            innovation and risk taking to achieve impact and broad scaleable results drive strategic priorities

            gathering and sharing information are primary roles for all employees

            staff growth and advancement are a priority, including training and professional skills building to increase knowledge and competence and to stay abreast of new developments, especially in technology

            a healthy balance between work and life outside of work must be maintained for work satisfaction and fulfillment  

Specific Duties and Responsibilities: 

Strategic Leadership

  • Develop and implement a strategy for strengthening Pact HR globally
  • Review all of Pactís human resources systems, policies and processes; assess which elements of human resources need to be updated or refined; establish a level of transparency and accountability in their implementation, and recommend and implement changes where appropriate.
  • Establish and implement human resources department goals, work plans and operating procedures that support the strategic plan for Pact.
  • Ability to establish and maintain effective and confidential working relationships with a wide variety of personnel and leadership within and outside the organization.
  • Ability to lead a comprehensive program of effective job design, feedback and annual performance evaluation that is tied to the over-arching goals of Pact and that corresponds appropriately to compensation.
  • Contribute the human resource perspective to the development and review of strategic goals for Pact.
  • Develop and oversee implementation of an annual human resource budget and operational work plans that reflect the strategic goals of Pact for technical, managerial and administrative excellence.
  • Manage and provide strategic direction for continuous improvement in people management processes and systems for Pact employees at headquarters.
  • Ensure the design and application of programs and systems that assist managers to foster a workplace environment consistent with Pactís mission and core values.
  • Ensure human resource participates in the development of a competency framework for Pact headquarters, international and key national staff positions.
  • Provide Pactís Executive Team with regular risk assessments of the organizationís employment practices.

Talent Management

  • Provide knowledge and skills in applying a wide range of human resources management practices, principles, applicable personnel laws, policies and regulations.
  • Supervise recruitment staff and outsourced consultants in the development and execution of a comprehensive recruiting plan for timely staffing of Pact programs and departments.
  • Review and monitor the hiring process for US based and expatriate staff.
  • Review all recommendations for US based and expatriate staff promotion, employment separation, reclassification and transfer to ensure compliance with organizational policies and procedures and labor laws.
  • Develop and execute a global intern and volunteer program that advances the objectives of Pact.
  • Develop a highly effective orientation program that emphasizes the critical importance of welcoming and integrating new employees into Pactís culture; working in conjunction with senior management, ensure orientation of new hires furthers the understanding of Pactís mission and values as well as clarifies procedures and processes.
  • Ensure the health and vibrancy of the human resources team through leadership and professional mentoring.
  • Manage the HR team through direct supervision to include regular meetings, regular feedback and situational leadership.
  • Manage performance of all human resource staff and ensure their participation in appropriate professional development activities.
  • Ensure the development of talent management processes such as staff planning, recruitment, performance management, career development, training and development, mentoring and coaching, and succession planning to ensure that Pact has the qualified and committed staff globally to achieve its goals.
  • Ensure managers are provided with the training and support needed to effectively implement talent management processes.
  • Oversee administration of talent management processes for Pact headquarters, international and key national staff.
  • Build human resource networks globally to expand Pactís knowledge base of HR practitioners in field offices and extend guidance to the field on best practices.


  • Advise Pact executive leadership on human resources compliance matters and develop improved processes to address employee relations and mediate workplace concerns.
  • Direct human resource staff in analysis, design, implementation and update of employment policies and procedures.
  • Oversee the maintenance and update of Pactís internal human resources control processes that ensure compliance with federal and state regulations, audit and reporting requirements.
  • In concert with other knowledge management initiatives, ensure the design and implementation of options for hosting human resource forms, manuals and services to employees in a web-enabled environment.


  • Direct supervisors in setting individual salaries in a fair and equitable manner through appropriate comparable market data, salary ranges and organizational context.
  • Ensure Pactís compensation package is competitive and structured to support the achievement of its strategic goals.
  • In conjunction with the CFO, ensure Pactís comprehensive employee benefits program is regularly reviewed and adjusted so that Pact remains competitive in the international development community.
  • Ensure all of Pactís compensation and benefits programs are effectively and efficiently administered.

Staff Wellness

  • Lead annual review of global benefits programs to ensure they are competitive and consistent with organizational objectives.
  • Oversee the administration of benefits programs including health, vision, dental, disability, term life and retirement.
  • Ensure that employees are regularly surveyed to determine their opinions and assessments of people management processes and employee well-being.
  • Ensure the design and implementation of employee wellness programs that enhance employee morale and assist Pact to retain qualified and contributing employees.
  • Ensure mechanisms are in place to assist Pact staff access coaching and counseling.
  • Ensure medical evacuation policies, procedures and programs are developed and monitor their communication and implementation.


         A senior HR leadership position in an organization with an international workforce spread across the globe.

         Experience working on HR for developing countries and in an international development context is a plus.

         Broad-based leadership and management experience within a human resources department.

         A successful track record in creating, organizing and implementing a human resources strategy.

         Knowledge of Federal government HR contracting rules and regulations.

         Strong interpersonal skills with ability to work directly with senior management in support of Pactís business strategy and in providing advice and counsel.

         Ability to multi-task and work in a fast paced environment.

         Strong communications skills

         Ability to travel internationally.

         Deep commitment to the core values of Pact and ability to model those values in relationships with colleagues.

         Ability to provide leadership on policies and procedures and present information (orally and written) in a manner that is clear and consistent to current and future employees.

         Ability to negotiate conflict and maintain strong working relationships with very diverse staff.

         Ability to use widely used software applications and HRIS/database; ability to learn new software as necessary.

         Ability to facilitate training sessions on various human resources topics. 

Education and Experience Requirements: 

  • A combination of education and experience equivalent to a Masterís degree and minimum of 7+_years of experience  in human resources, organization development or other related field.
  • Certification as Global Professional in Human Resources (GPHR) or Senior Professional in Human Resources (SPHR)
  • Proven experience in design and administration of human resources management and development systems and procedures
  • Proven record of excellent supervision experience
  • Experience in the international development sector is a plus
  • International human resources experience

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Disclaimer:  This job description summarizes the responsibilities assigned to the position; however it does not contain an all-inclusive list of responsibilities.  Periodically, employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise.  Employment at Pact is a voluntary ďat willĒ relationship.


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